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1. Scope and conditions of application
These general conditions of sale apply to any order placed on the site Betterwork.fr.
SARL Ergosante reserves the right to modify these general conditions of sale at any time. In this case, the general conditions of sale in force will be applied to each order.
Any customer who has placed an order on Betterwork.fr is considered to have de facto and without reservation accepted the general conditions of sale in force.
2. Product presentation
Betterwork.fr cannot be held responsible for any errors in product descriptions. Photographs do not enter into the contractual scope.
3. Product availability
Our products are offered while stocks last and on order depending on the options chosen and the product.
If one or more items in your order are out of stock, Betterwork.fr undertakes to notify you by email or telephone as soon as possible .
4. Product prices
The prices of our products are expressed in euros and are inclusive of all taxes (TTC). They may be modified at any time and without notice. The products will always be invoiced at the price in effect at the time of the order.
5. Order
You can place your order in three possible ways:
- By Internet, on the site https://www.betterwork.fr/gb/betterwork-solutions-ergonomiques-bureaux-sieges-accessoires
- By mail, by sending us your order form to: Ergosante 28 ZA de Labahou 30140 Anduze,
An order is deemed to have been placed on Betterwork.fr and the general conditions of sale accepted once you have clicked on the “Yes, I confirm my payment” or “I pay by bank transfer” buttons.
The data recorded by SARL Ergosante and our secure payment provider constitute proof of the nature, content and date of the order.
If the ordered product is unavailable, the customer will be informed as soon as possible. They will then be offered the choice of modifying their order or canceling it.
Betterwork.fr reserves the right to refuse to honor an order from a customer who has not paid for all or part of a previous order or with whom a payment dispute remains.
6. Payment
You can pay for your order by different means:
- Payment card (credit card, Visa, Mastercard),
- Wire Transfer,
- By Paypal
As long as a product has not been fully paid for, it remains the property of SARL Ergosante.
7. Shipping and delivery
All our deliveries are sent by colissimo followed by the POST for small packages and by our carrier for furniture. SARL Ergosante undertakes to ship orders within 48 working hours (depending on availability of the product) following receipt of your payment, you should then add the delivery time by post, generally 48 to 72 hours per Colissimo.
If this is impossible (out of stock, etc.), the customer will be informed as soon as possible.
In the case of an order comprising products with different shipping times, the shipping time of the order will be the longest of the products ordered, unless specifically instructed by the buyer. SARL Ergosante reserves the right, in this case, to split shipments.
Delivery is made to the delivery address specified when placing the order.
SARL Ergosante cannot be held responsible for a delay in delivery, being dependent on an external service provider. Any incorrect or missing, and necessary, mention in the delivery address and the identity of the customer releases SARL Ergosante from responsibility for delivery.
SARL Ergosante cannot be held responsible for the non-delivery of a product that is out of stock or unavailability, nor for any case of force majeure. Betterwork.fr therefore declines all liability for any indirect damage: operating loss, loss of profit, loss of opportunity, damage, costs, etc.
Shipments to the French overseas departments and territories require special transport procedures, in particular the intervention of a freight forwarder at the expense of the buyer for heavy and/or bulky products. In this case, SARL Ergosante reserves the right to inform the buyer who will decide whether or not to maintain their order.
8. Warranty and after-sales service
All products are guaranteed for a minimum of one year and a maximum of 10 years for certain products. For furniture requiring major repair, factory return may be necessary; warranty costs are covered by SARL Ergosante.
9. Complaints and returns
Customer service is at your disposal. You can contact him by:
- email: client@betterwork.fr
- or mail: SARL Ergosante, customer service, 28 ZA de Labahou 30140 Anduze.
10. Right of withdrawal
In application of the provisions of article L.121-16 of the Consumer Code, you have a period of fourteen clear days from the delivery of your order to return the delivered item for exchange or refund. However, the following conditions must be met:
- the products must not have been unpacked
- returns must be made to our address SARL Ergosante, return service, 28 ZA de Labahou 30140 Anduze.
- shipping costs are the responsibility of the buyer.
- custom-made products, cut to order, such as seats and trays, cannot be refunded.
11. Sales abroad
The products we sell comply with French legislation. However, SARL Ergosante cannot be held liable in the event of contravention of the legislation of a foreign country where the products are delivered. It is up to the customer to check with local authorities the possibilities of importing or using the products or services he wishes to order.
12. Personal Data – Privacy Policy
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12.1. Introduction Select
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Transparency being a fundamental value for SARL Ergosante, it attaches the greatest importance to respecting the privacy of the User and in this sense respects the provisions of the Data Protection and Freedom Act No. 78-17 of January 6, 1978 in its current version and Regulation (EU) No. 2016/679 of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such Personal Data (the GDPR) .
12.2. Confidentiality of Personal Data communicated to SARL Ergosante
SARL Ergosante attaches the greatest importance to the confidentiality of Personal Data. As such, SARL Ergosante takes all necessary precautions to preserve their confidentiality and declares to be in contact with trusted subcontractors, renowned for the seriousness of their services and the high degree of protection that they grant to the confidentiality of Personal Data.
12.3. Right of Access, opposition, rectification, portability and deletion of Personal Data
In accordance with article 13 of the GDPR, the User is informed that he benefits from a right of access, opposition, rectification, portability of deletion and the determination of the fate of his Personal Data after his death (articles 15 et seq. of the GDPR). He can exercise his rights by contacting the customer service of SARL Ergosante by post sent to the address given in the legal notices available in clicking here, or electronically at the address admin@betterwork.fr, subject to having proven their identity by attaching to their request a copy of their valid identity document and using their email address provided when registering on the site Betterwork.fr.The User also has the possibility of submitting a complaint to the CNIL in application of article 77 of the GDPR. For security reasons and in the event of doubts about the value and authenticity of the supporting documents produced by the User, SARL Ergosante reserves the right to request any other supporting documents. In the event that the User requests opposition to the processing of their Personal Data, the User may be asked to close their Personal Space (in the event that SARL Ergosante is unable to provide them with the Services concerned without the treatment in question).
12.4. Suggestions for personalized offers and commercial prospecting
The Services are intended to best meet the needs of Users and Betterwork.fr insists on providing the Services in complete transparency and in compliance with applicable legislation.
In this context and in compliance with the conditions set out in article L. 34-5 of the Postal and Electronic Communications Code and the provisions of the aforementioned Data Protection and Freedom Act, on the basis of Personal Data processed by SARL Ergosante, the User is informed and accepts, from his first use of the site Betterwork.fr, to receive commercial recommendations, through links accessible via emails or documents which will be sent directly to their email address, in order to benefit from offers of similar or complementary products.
The User is also informed that he may at any time object to the use of his Personal Data for prospecting purposes by sending an email to the following address: admin@betterwork.fr.
The user's personal data is used only by SARL Ergosante for the business site Betterwork.fr.
In the event that the User requests opposition to the processing of their Personal Data and to the extent that these recommendations are an integral part of the Ergosante SARL service, the User may be invited to close their Personal Space (in the case of the impossibility for SARL Ergosante to provide the Services concerned without the processing in question).
13. Intellectual property
The texts, comments, works, illustrations and images reproduced on the site Betterwork.fr are reserved for the entire world under copyright and intellectual property rights.
As such and in accordance with the provisions of the intellectual property code, only use for private use subject to different or even more restrictive provisions of the said code is authorized. Any total or partial reproduction of the site Betterwork.fr is prohibited.
14. Reservation of title:
We reserve ownership of the goods and products until full payment of the price by the buyer. Our claim concerns both the goods and their price if they have already been resold (Law 80-335 of May 12, 1980). Fixed recovery compensation: €40. Penalties for late payment: 3 times the legal interest rate in force.
15. Grant of jurisdiction
These general conditions of sale are subject to the application of French law.
The court at the head office of SARL Ergosante has sole jurisdiction for any dispute arising from the application of these general conditions of sale without excluding any referral by us to another competent jurisdiction.
GENERAL CONDITIONS OF SALE ONEY x PAYPLUG
The T&Cs below must appear in the “means of payment” section of your site’s general conditions of sale.
They are mandatory and non-compliance may result in sanctions which will be imposed by both parties, Oney and the partner.
“3X 4X WITH FEES
Payment for your order in 3 or 4 installments by credit card from 100€ of purchases up to 3000€ with Oney Bank.
Our partner Oney Bank offers you a financing solution called 3x 4x Oney, which allows you to pay for your purchases from €100 to €3,000 in 3 or 4 installments with your bank card.
Terms : This offer is reserved for individuals (major individuals) residing in France and holders of a Visa and MasterCard bank card with a validity date greater than the chosen financing duration. Systematic authorization cards, notably Electron, Maestro, Nickel, etc., as well as e-cards, Indigo and American Express cards are not accepted.
Subscription terms: After completing your order, simply click on the “payment button in 3x 4x Oney by credit card”. You are then redirected to our partner's 3x 4x Oney web page displaying the detailed summary of your order and the personalized financing request, which you must then validate.
You enter your personal information or, if you have a 3x 4x Oney account, you identify yourself using the connection details linked to your 3x 4x Oney account. You read the general conditions of payment in installments to which you wish to subscribe, which are provided to you in PDF format so that you can read them, print them and save them before accepting them. You then notify your electronic acceptance using the corresponding check box.
You acknowledge that the “double click” associated with the check box on reading the general conditions constitutes consent to contract and constitutes irrevocable and unreserved acceptance of the general conditions of the product. Unless proven otherwise, the data recorded by Oney Bank constitutes proof of all transactions between you and Oney Bank. If you request to benefit from a financing solution offered by Oney Bank, the information relating to your order will be transmitted to Oney Bank, which will use it for the purposes of studying your request for granting, management and payment. credit recovery.
Oney Bank reserves the right to accept or refuse your financing request in 3x 4x Oney. You have a withdrawal period of 14 days to renounce your credit.
Functioning : Payment in 3 or 4 installments by credit card allows you to pay for the order placed on our merchant site as follows
* a compulsory deposit, debited on the day of confirmation of the shipment of your order corresponding to a third or a quarter of the order, to which are added costs corresponding to 1.45% of the total amount of the order for a 3 times and at 2.2% for a 4 installments (within the limit of €15 maximum for a payment in 3 installments and a maximum of €30 for a 4 installments);
* two or three monthly payments, each corresponding to a third or a quarter of the order, taken 30 and 60 days later for the 3 installments and 30, 60 and 90 days later for the 4 installments.
● Payment in 3 installments from a purchase of €100 and up to €3,000 Example: For a purchase of €150, contribution of €52.18 then 2 monthly payments of €50.
Credit for a period of 2 months at a fixed APR of 19.31%. Cost of financing: €2.18 up to a maximum of €15.
● Payment in 4 installments from a purchase of €100 and up to €3,000 Example: For a purchase of €400, contribution of €108.80 then 3 monthly payments of €100.
Credit over 3 months at a fixed APR of 19.61%. Cost of financing: €8.80 up to a maximum of €30.
Oney Bank - SA with capital of €51,286,585 - Head office: 34 avenue de Flandre 59170 CROIX - RCS Lille Métropole 546 380 197 - Orias n°: 07 023 261 - www.orias.fr - Correspondence: CS 60006 - 59 895 Lille Cedex 9 - www.oney.fr “